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Pages: 顧客 Q & A

我們 Okiblues 製作了 租車公司常見的Q&A問題集。
如果您有任何問題或疑慮,請參考此頁面。
如果此處仍無法解決您的疑問,請再直接與我們聯絡,我們將竭誠為您服務。
https://wa.me/8107040951403 

✨❤️  租車Q&A 請各位先細閱   ❤️

——-(1)取消及更改條款 ——-

租車期前14天免費全款取消或更改°

💥因天氣狀況(如颱風或其他天災)影響行程,可按實際日子安排車輛,如航班取消引起的,客人應預先購買適用於颱風取消索賠的旅遊保險進行索賠

——-(2)租金計算 ——-

我們是按24小時計算的,最低起租48小時。

請確認來回沖繩航班時間來安排取還車

✈️取車時間大概是飛機降落後1小時

🚗還車時間大概是飛機起飛前2小時15分鐘

然後送你們到機場就是起飛前2小時剛好可以開始辦登機手機💯

🕌如取車是飯店接送則接送時間=取車時間

取車時間 09:00-18:00

還車時間 08:00-18:00

最遲免費接送還車時間17:30😉🤝

🔸如第一天飛機降落太晚超過18:00後降落會有4000日元附加費

如第一晚住那霸市內飯店可以考慮第二天早上取車 我們可接送你來取車

🔸如回程飛機太早怕太趕可先送親友到機場,駕駛者08:00再回來還車,我們再送他點機場 或 考慮前一天17:30前還車

▪️如租用不足48小時均按48小時計算

▪️延遲還車如少於一小時均按一小時計算及需支付車款付24小時價格的20%延遲費用

▪️延遲還車多於一小時均按24小時計算及每24小時需支付車款每24小時價格的130%延遲費用

▪️如在沒有通知Okiblues下延遲還車需收取車款24小時價格的200%延遲費用

▪️如比原訂時間提早還車其差額不予退回

最低起租48小時 車輛租金計算例子:

🚗取車時間 1月1日 早上 10:00

🚗還車時間 1月3日 早上 10:00

假設車款24小時價格是10000日元

租車2天即是20000日元

如營業時間內,有提前通知Okiblues的情況下

延遲一小時則支付2000日元延遲費

延遲一小時或以上則支付13000延遲費

🙅🏻如在沒有通知Okiblues下延遲還車,每24小時需支付20000日元延遲費用

——-(3)付款方式 ——-
香港客戶:
我們會收少量訂金大約兩成,支付方式(港幣)香港轉數快,餘下車款取車時付現金(日元)

台灣客戶:
我們會收少量訂金大約兩成,支付方式(台幣)帳戶轉帳,餘下車款取車時付現金(日元)

澳門及中國客戶:
我們會收少量訂金大約兩成,支付方式(人民幣)支付寶或微信支付,餘下車款取車時付現金(日元)

外國客戶:
我們會收取訂金大約兩成,支付方式(信用卡網上付款)含5%手續費,餘下車款取車時付現金(日元)

——-(4)營業時間 ——-
08:00-18:00
取車時間 09:00-18:00
還車時間 08:00-18:00

如需免費接送服務要多預留30分鐘,最遲免費接送還車時間17:30😉🤝

超時計費
18:00後取車20:00前繳付額外4000日元附加費
(如需超時還車必須提前通知)

18:00後還車額外繳費如下:
1999cc以下車輛@小時2000日元
2000cc以上車輛@小時3000日元

沒通知下延遲還車需按每小時收費及需負責所有延遲還車產生的賠償費用,另外所有保險將會即時失效

——-(5)取車/還車地點 ——-

Oki Blues Car Rentals 中文租車公司

https://maps.app.goo.gl/kYkNrCWw52Ze5WM16

加油站 ENEOS山下店

https://maps.app.goo.gl/rqJ5iiFZpKniZHL96

在這個油站入油之後開車到隔離我們公司還車,我們同事會送你們去機場或距離5-10分鐘那霸市附近的地方

💥滿油取車,滿油還車💥

——-(6)機場/那霸市免費接送 ——-

沖繩最快速15分鐘內取車🤩🚗

取車還車會在機場附近5分鐘我們公司的取車還車地點

取車當日我們有同事在機場免費接送,按當日航班時間安排同事到機場迎接你們及免費接駁到我們公司取車,還車時到我們公司還車,之後都會免費接送你們到機場✈️

🎉🎉如客人預先到達沖繩並住在那霸市距離我們公司5至10分鐘車程的地方,我們亦提供免費接送服務到我們公司取車 ,還車時先到我們公司還車,之後會免費送到附近 5至10分鐘的酒店 或地方** 這項服務需預先預約及配合時間🙇🏻‍♂️🙏🏻🤝😊

OAS航空大樓4階全層

Oki Blues 中文租車公司

https://wa.me/8107040951403

https://maps.app.goo.gl/kYkNrCWw52Ze5WM16

——-(7)兒童汽車坐倚 ——-

根據日本法例未滿6歲兒童及嬰兒車輛須配備嬰兒座椅或增高墊

Baby seat 每張每24小時500yen

*不足24小時均按24小時計算

——-(8)高速公路ETC ——-

沖繩只有一條高速公路,使用量不會太高,可能整個旅程只是一至兩次使用,所以我們建議使用時在(一般)收費亭停車取票,出高速時在(一般)收費亭付現金比較方便

🚗⭐如需要etc卡, 租金為500日元 ,其後按實際使用費用而收取

❤️我們都極力推薦不走高速公路,因為沿海邊走可以欣賞沖繩最美的風景,沿途有很多休息地方和便利店可享受自駕遊樂趣❤️

——-(9)導航GPS ——-

我們每部車都有英文或日文嘅gps導航,但沖繩不太流行用mapcode /輸入電話又經常出錯,所以我們強烈建議用手機的google map是最方便和準確, 另外我們每部車都有提供電話座、充電線(Type-C, Micro USB, Lightning)和充電器😊 

——-(10)保險資料 ——-

我們的租車價格已經包含第三者保險及汽車事故全保(墊底費/自負額為5萬日元-40萬日元)視乎車種厘定, 意思是如果客戶遇到汽車事故而引起 汽車損毀或財物賠償,客人最高支付金額為5萬-40萬日元,5萬-40萬日元以上的維修及賠償金額全數由我們公司負責,汽車事故全保自責賠償部份已包含NOC,所以客人不需擔心汽車損壞後的營業補償。

另外全保保障範圍內 ,如遇上自然損耗/壞車/爆呔/汽車有任何異常,我們會提供更換車輛或道路救援 ,如因為不小心駕駛或汽車事故引致車輛損毀/爆呔/車輛發動不了/醉駕/危險駕駛/進入不屬於正常路段引起的汽車事故,均屬於不保事項🚨🚨🚨

💥保險均屬一次性,如發生第一次交通事故便馬上失效,如車輛能繼續行駛則需要繳付二次保險,保費為每車每天3000日元

 如客人想得到更全面保障 ,可自費購買相對自己國家的旅遊保險 ,旅遊保險上會有一項(租車免責賠償金額,一般約是5萬至40萬日元);如自己國家沒有此類旅遊保險,指定車款亦可從「基本保險」升級到「一般保險」或加購0墊底費/自負額的全保保障。

OKIBLUES🐋保險自選升級方案

♦️升級為「一般保險」墊底費/自付額減半

每車每天支付車款對應金額

▪️1500日元(AudiTT/BMWZ4/BENZE200/Porsches718)

▪️1000日元(Vellfire/Alphard)

▪️600日元(其他車款)

則可升級為「一般保險」,如遇第一次事故則墊底費/自付額即減半!

**欲知詳情可主動詢問客服

 

☀️ 升級為「零墊底費/自負額」全保保障 

如租用N-One/N-Box/Note/Cube/Mazda Permacy/Prius/Mazda Biante/Stepwagon/Sienta/Freed/Vellfire車款的客人,可選擇性加購每車每天2000日元汽車事故保險 0墊底費/自負額 的全保保障(即免除墊底費/自負額)就算開車小白也可以安心放心在沖繩自駕遊!  

🚗**免除墊底費/自負額的全保保障加購只適用於上述車款

💥0墊底費/自負額的全保保險均屬一次性,如發生第一次交通事故便馬上失效,如車輛能繼續行駛則需要繳付二次保險,保費為每車每天3000日元,加入二次保險後如發生事故必需要支付墊底費/自負額。

*請注意以下情況任何保險均無法適用(即客人需承擔所有因以下情況而衍生的事故費用)

□ 事故發生當下沒有報案及聯繫本公司者 (包括小擦傷、碰撞任何物品、所有汽車碰撞事故)

□ 因鑰匙遺失、輪胎破損、 錯誤操作導致故障等所發生之救援及維修費用

□ ETC卡片遺失不適用於保險,需自行負擔賠償1萬日圓

□ 酒後開車、無證駕駛、危險駕駛、駕駛時未繫上安全帶時

□ 合約記載之駕駛、副駕駛以外人士引發之車禍

□ 擅自延長租車時間導致車禍時

□ 誤加錯誤的汽油種類

——-(11)報價 ——-
溫馨提示
請注意沖繩租車嚴重短缺,所以每次報價的車輛及價錢為48小時內有效,超過時間需重新報價,敬請諒解. 
訂車須知🚨 今年沖繩嚴重缺車,請各位客人提早預訂,車輛庫存會影響租車價格,越遲訂價格會越貴,更有可能是預定不到

——-(12)駕駛者注意事項及駕駛執照 ——-

每台車可登錄兩位司機,第三位司機需額外支付1000日元一天保險費用

如登記26歲以下之駕駛者需額外支付一人一天1500日元的保險費用

香港、澳門或其他國家駕駛者 :需持有該國護照和國際駕駛執照

※國際駕駛執照的有效期限為自發行之日起1年。

 ※日內瓦1949年條約為基礎發行的

台灣、瑞士、德國、法國、摩納哥、比利時駕駛者:需持有護照、本國駕駛執照及其日文譯本。

——-(13)特別事項 ——-

客人如有需要可在出發前購買包含租車墊底費/自付額的旅遊保險 或可自選升級到「一般保險」或加購0墊底費/自負額的全保保障(只適用於指定車款)

❤️❤️❤️ Car Rental Q&A Please Read Carefully ❤️❤️❤️

 (1) Cancellation and Amendment Policy

Free full cancellation or changes up to 14 days before the rental period due to weather conditions (such as typhoons or other natural disasters) affecting travel plans, vehicle arrangements can be adjusted accordingly. In case of flight cancellations, guests are advised to purchase travel insurance that covers typhoon cancellations for claims.

 (2) Rental Calculation

We calculate rental fees based on 24-hour periods, with a minimum rental of 48 hours.
Please confirm your Okinawa arrival and departure flight times to arrange pick-up and return times.

✈️Pick-up time: Approximately 1 hour after your flight lands.
🚗Return time: Approximately 2 hours and 15 minutes before your flight departs, ensuring you’ll reach the airport 2 hours before departure for check-in.
🕌For hotel pick-ups, the transfer time is the same as the pick-up time.

Pick-up Time: 09:00–18:00
Return Time: 08:00–18:00
The latest free drop-off time is 17:30.😉🤝

🔸If your flight lands after 18:00 on the first day, there will be an additional charge of 4,000 JPY.
If staying in a hotel in Naha city on the first night, you may consider picking up the car the next morning, and we can provide transportation to the pick-up location.
🔸If your return flight is too early, you can drop off your family and friends at the airport first, and the driver can return the car at 08:00. We will then provide transportation back to the airport. Alternatively, consider returning the car the day before by 17:30.

▪️Rentals shorter than 48 hours will be charged as 48 hours.
▪️Late returns under 1 hour will be charged based on the 24-hour rental rate + a 20% late fee.
▪️Late returns over 1 hour will be charged 130% of the 24-hour rental rate per day.
▪️Late returns without prior notice to Okiblues will incur a 200% daily rental fee.
▪️No refunds will be given for early returns.

Minimum 48-hour rental example:
🚗Pick-up: January 1, 10:00 AM
🚗Return: January 3, 10:00 AM
Assuming a daily rate of 10,000 JPY:

* Rental fee for 2 days: 20,000 JPY

* 1-hour late return with prior notice: +2,000 JPY

* Over 1-hour late return with prior notice: +13,000 JPY
🙅🏻Late return without prior notice: 20,000 JPY/day

 (3) Payment Methods

Hong Kong Customers:

We collect a small deposit of approximately 20%, payment via Hong Kong FPS (Hong Kong Dollars). The remaining rental fee is paid in cash (Japanese Yen) when picking up the vehicle.

Taiwan Customers:

We collect a small deposit of approximately 10%, payment via bank transfer (New Taiwan Dollars). The remaining rental fee is paid in cash (Japanese Yen) when picking up the vehicle.

Macau and Mainland China Customers:

We collect a small deposit of approximately 20%, payment via Alipay or WeChat Pay (Chinese Renminbi). The remaining rental fee is paid in cash (Japanese Yen) when picking up the vehicle.

Foreign Customers:

We collect a deposit of approximately 20%, payment via credit card online (5% service charge applies). The remaining rental fee is paid in cash (Japanese Yen) when picking up the vehicle.

 (4) Business Hours and Late Return Charges

Business Hours: 08:00-18:00
Pick-Up Times: 09:00-18:00
Return Times: 08:00-18:00

Free shuttle service requires an additional 30 minutes reservation time. Latest free shuttle return time is 17:30 😉🤝

Late Return Charges:
– Pick-Up after 18:00 and payment before 20:00 incurs an additional fee of 4000 Japanese Yen.
– Late return after 18:00 incurs the following charges:
  – Vehicles up to 1999cc: 2000 Japanese Yen per hour
  – Vehicles 2000cc and above: 3000 Japanese Yen per hour

  – Failure to notify of late return results in hourly charges and full responsibility for any compensation costs incurred. All insurance coverage will immediately expire.

 (5) Pick-Up / Return Locations

Oki Blues Car Rentals


https://maps.app.goo.gl/kYkNrCWw52Ze5WM16

Nearby Gas Station: ENEOS Yamashita


https://maps.app.goo.gl/rqJ5iiFZpKniZHL96

Please refuel at the ENEOS station and then drive to our company for vehicle return. Our staff will transport you to the airport or a location 5–10 minutes from Naha City.
💥Vehicles must be returned with a full tank of fuel.💥

(6) Free Airport / Naha City Shuttle Service

Get your vehicle within 15 minutes at the fastest in Okinawa 🤩🚗

Vehicle pick-up and return locations are within 5 minutes of the airport at our company. On the day of pick-up, colleagues will meet you at the airport according to your flight time, shuttle you to our company for vehicle pick-up, and shuttle you back to the airport for free after vehicle return ✈️

🎉🎉 For customers who arrive early in Okinawa and stay within a 5-10 minute drive from our company in Naha City, we also provide free shuttle service to our company for vehicle pick-up. For vehicle return, we will shuttle you to nearby hotels or locations within 5-10 minutes. This service requires advance reservation and time coordination 🙇🏻‍♂️🙏🏻🤝😊

OAS Aviation Building 4th Floor
Oki Blues Chinese Car Rental Company
https://wa.me/8107040951403 
https://maps.app.goo.gl/kYkNrCWw52Ze5WM16

 (7) Child Car Seats

According to Japanese regulations, vehicles for children under 6 years old or infants must be equipped with a child seat or booster seat.

Baby seat: 500 yen per day per seat

 (8) Expressway ETC

There is only one expressway in Okinawa with low usage. It may only be used once or twice during your trip, so we recommend stopping at regular toll booths for tickets and paying cash at the regular toll booths when exiting the expressway for convenience.

🚗⭐ ETC card rental fee is 500 Japanese Yen. Subsequent charges are based on actual usage.

❤️ We highly recommend avoiding expressways as driving along the coast allows you to enjoy the most beautiful scenery in Okinawa. There are many rest areas and convenience stores along the way to enjoy the pleasure of driving ❤️

 (9) Navigation GPS

Each vehicle is equipped with English or Japanese GPS navigation. However, using Google Maps on your mobile phone is the most convenient and accurate option in Okinawa. Additionally, each vehicle provides a phone stand, charging cables (Type-C, Micro USB, Lightning), and chargers 😊

 (10) Insurance Information

Our rental prices include third-party liability insurance and comprehensive car accident coverage (with deductibles ranging from 50,000–400,000 yen depending on the vehicle). This means that in the event of an accident, the maximum amount a customer needs to pay is 50,000–400,000 yen, and any amount beyond that is covered by us. NOC (loss-of-use compensation) is included, so customers don’t need to worry about business compensation due to car damage.

Within the insurance coverage, we also provide vehicle replacement or roadside assistance in case of natural wear and tear, breakdowns, flat tires, or any vehicle abnormalities. However, accidents caused by negligence, such as drunk driving, dangerous driving, or off-road incidents, are not covered 🚨🚨🚨.

💥 Insurance is one-time use. After the first accident, the insurance becomes void. If the vehicle is still drivable, a second insurance needs to be purchased at 3,000 yen per day.

For more comprehensive protection, customers can buy travel insurance that covers rental car excess fees (typically 50,000–400,000 yen). If such travel insurance isn’t available in your country, you can upgrade to “Basic Insurance” or add the “Zero Deductible/Excess” option for full coverage.

OKIBLUES Insurance Upgrade Options


♦️ Upgrade to “General Insurance” to reduce deductibles/excess by half.
Daily upgrade cost per vehicle:

▪️ 1,500 yen (Audi TT/BMW Z4/Benz E200/Porsche 718)

▪️ 1,000 yen (Vellfire/Alphard)

▪️ 600 yen (Other models)

☀️ Upgrade to “Zero Deductible/Excess” Full Coverage
For N-One, N-Box, Note, Cube, Mazda Premacy, Prius, Mazda Biante, Stepwagon, Sienta, Freed, and Vellfire models, customers can add full coverage for 2,000 yen per day (no deductible/excess).

💥 Zero deductible/excess coverage is one-time use. After the first accident, the insurance becomes void. A second insurance is required at 3,000 yen per day, and deductibles will apply in case of another accident.

Please note that in the following situations, no insurance applies (customers must cover all resulting costs):

□ Failing to report the accident or contact our company immediately (including minor scratches, collisions, or accidents).

□ Lost keys, tire damage, or incorrect operation requiring rescue or repair.

□ ETC card loss (compensation fee: 10,000 yen).

□ Drunk driving, unlicensed driving, dangerous driving, or not wearing a seatbelt.

□ Accidents caused by unauthorized drivers or extending the rental period without notice.

□ Using the wrong type of fuel.

(11) Quotation

Warm reminder

Please note that Okinawa car rentals are severely short, so the vehicle and price quoted are valid for 48 hours. Overdue will require a re-quotation, please understand

Booking Notice 🚨 Okinawa is severely short of cars this year, so customers are advised to book early. Vehicle inventory will affect rental prices. The later you book, the more expensive it may be, and it may be impossible to book.

 (12) Driver’s Notes and Driver’s License

Each car can register two drivers. For a third driver, an additional insurance fee of 1,000 yen per day is required.

Drivers under 26 years old must pay an additional insurance fee of 1,500 yen per day per person.

Hong Kong, Macau, or other country drivers: Must present a passport and international driving permit (IDP)

* IDP must be issued based on the 1949 Geneva Convention.

* The IDP is valid for 1 year from the date of issuance.

Taiwan, Switzerland, Germany, France, Monaco, Belgium drivers: Must present a passport, national driving license, and a certified Japanese translation of the license.

 (13) Special Notes

Customers can purchase travel insurance that includes rental car excess coverage or upgrade to “General Insurance” or add “Zero Deductible/Excess” full coverage (available for specific vehicle models).